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Privacy policy

About This Policy


The Frosty Moose is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

  • you use our website -

  • you make a booking on our website.

  • you make enquiries on our website.

  • someone is interested in working with us.

Definition of Personal Data


Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.  By providing your personal data, you agree that we can use your personal data in accordance with this policy.  Ensure you understand this policy in its entirety and take your time to read it.

Who Are We?

The Frosty Moose is a local, family-owned and operated business has been serving families visiting the beautiful Geneva Lakes area for over thirty years.  Our registered address is:  35 W Geneva Street, Williams Bay, Wisconsin, 53191.

How Do We Collect Information From You?


We collect information from you:

  • when you place a pick-up order online.

  • when you sign up to receive marketing emails.

What Type of Information Is Collected From You?

You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfill your booking request and you may dine at our venue.

When you make an online order:

The Frosty Moose collects information such as:

  • name

  • e-mail address (used for order confirmation)

  • home or work address

  • billing information taken for credit card information

  • telephone number

  • dietary requests

  • marketing preferences (whether you opt-in or opt-out)

When you access our sites:

There is “Device Information” about your computer hardware and software that is automatically collected by The Frosty Moose. This information can include:

  • device type (e.g. mobile, computer, laptop, tablet)

  • cookies

  • operating system

  • IP address

  • browser type

  • browser information (e.g., type, language, and history)

  • domain names

  • access times

  • settings

  • referring website addresses

  • other data about your device to provide the services as otherwise described in this policy.

Location information:

If you use our website, we may receive your generic location (such as city or zip code).


You may submit your CV if you’re interested in working for us to This information may include:

  • personal details

  • employment details

  • education

  • other relevant details

We will use this information to assess your application. We may also keep it in our records for future reference.  

How Is This Information Being Used?

Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • Send you service emails (order confirmation).

  • Improve our products and services.

  • Send marketing communications if you have opted in to receive them.

  • We may use the information to customize the website according to your interests.

Who Has Access To Your Information?


We will not sell, distribute, or lease your personal information to third parties.  Any personal information we request from you will be safeguarded under current legislation.

We will only share your information with companies if necessary to deliver services on our behalf.  For example, service providers such as third-party payment processors, online ordering apps to fulfill your requests, and as otherwise consented by you or as permitted by law.

How And Where Do We Store Data?

We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.  Our online menu is hosted by provides us with the online menu platform that allows us to provide pick-up services to you.  Your information, including Personal Information, may be stored through's servers.  By using the Service, you consent to's collection, disclosure, storage, and use of your Personal Information in accordance with's privacy policy available at  Our third party payment processor is  This platform allows us to accept credit card payments made through our website.  To read's Policy Statement, please visit 



Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

Changes To This Statement


The Frosty Moose will occasionally update this Privacy Policy to reflect company and customer feedback.  The Frosty Moose encourages you to periodically review this statement to be informed of how The Frosty Moose is protecting your information. This policy was last updated on May 19, 2020.

Contact Information


The Frosty Moose welcomes your comments regarding this Privacy Policy.  If you believe that The Frosty has not adhered to this Privacy Policy, please contact The Frosty Moose at  We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.

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